Gymvero
Privacy policy
This policy explains what information the Gymvero app and website collect, why, where it is stored, and the choices you have.
Who we are
Gymvero (“Gymvero”, “we”, “us”) makes the Gymvero mobile app for gym and studio owners, available on iOS and Android, and the website gymvero.in. For any privacy question or request, contact support@gymvero.in.
Information we collect
| What | Examples | Why |
|---|---|---|
| Account details | Your email address, password (stored only as a secure hash), your name and your gym's name | To create your account, sign you in and keep your session |
| Gym profile | Gym name, phone, email, address, opening hours, city | To show and manage your gym in the app |
| Gym records you enter | Membership plans and prices; members' names, phone numbers, optional emails and notes; check-ins; fee and payment records | To provide the service: member management, attendance and fee tracking |
| Subscription choice | The Gymvero plan you choose (monthly, quarterly or annual) | To manage your Gymvero subscription |
| Technical data | Basic server logs such as IP address and time of requests | Security, abuse prevention and troubleshooting |
We do not collect your location, contacts, photos or payment card details, and the app contains no advertising or third-party tracking.
Members' information
When you add your members to Gymvero, you decide what to record and you are responsible for having a lawful basis to do so (for example, your members' consent or your contract with them). Gymvero processes that information only on your behalf and only to provide the service to you. If a member asks you to correct or delete their details, you can edit or delete them in the app at any time.
How we use information
- To provide, maintain and improve the Gymvero app
- To authenticate you and keep your account secure
- To send essential account emails, such as email confirmation
- To respond to support and account-deletion requests
- To meet legal obligations
We never sell personal information or use your gym's records for advertising.
Where your data is stored
Your account and gym records are stored with our database and authentication provider, Supabase, on servers in Seoul, South Korea. The gymvero.in website is hosted by Vercel. These providers process data only to run the service for us. Data is sent over encrypted (HTTPS) connections, and access to each gym's records is restricted to that gym's owner account. The app also keeps a copy of your gym on your phone so it opens quickly.
How long we keep it
We keep your account and gym records while your account is active. When you delete your account, your login, your gym and all its records are deleted from our live database immediately. We may keep limited records only where the law requires it.
Deleting your account
In the app, go to More → Delete account (or Gym profile → Delete account), type DELETE and confirm. This permanently deletes your account and all associated gym data — it is not a temporary deactivation. You can also request deletion by email.
Your rights
Under India's Digital Personal Data Protection Act, 2023 and other applicable laws, you can ask to access, correct or erase your personal data, withdraw consent, and nominate someone to exercise these rights for you. Most of this you can do directly in the app; for anything else, email support@gymvero.in. We will respond within a reasonable time and as required by law. If you are not satisfied, you may complain to the Data Protection Board of India.
Children
Gymvero is a business tool for gym owners and is not directed to children. Owner accounts are for people aged 18 or over.
Changes
If we change this policy, we will update the date above and, for significant changes, let you know in the app or by email.
Contact
Privacy and grievance contact: support@gymvero.in